92pqk Privacy Policy

1. Introduction

92pqk is an online gaming and sports betting platform serving players in Pakistan. This Privacy Policy describes our approach to personal data — what we collect, why we collect it, how it is stored and processed, and the rights you have over your own information.

We take privacy seriously. When you create an account on 92pqk, you share personal details with us and it is our responsibility to handle that information carefully, lawfully and transparently. This document is written in plain terms so you know exactly what you're agreeing to, without having to wade through pages of legal language designed to confuse rather than inform.

This policy covers all services available on the 92pqk platform, including sports betting on cricket, PSL, T20 internationals, Football and other markets, as well as live casino, casino games, slot games, bingo and fish games. If specific features within the platform have separate data handling arrangements, those will be clearly communicated where applicable.

2. Data We Collect

The personal data 92pqk collects falls into two categories — information you provide directly when using the platform, and information collected automatically as part of normal platform operation.

We do not collect more data than is necessary to operate your account and comply with our obligations. Data fields that are optional during registration are clearly marked as such.

3. How We Use Your Data

Every piece of data 92pqk collects is used for a specific, defined purpose. We do not collect data speculatively or use it in ways that aren't described in this policy.

• Account management: Your registration details are used to create, maintain and manage your 92pqk account, including login verification and account recovery.
• Transaction processing: Financial data and payment method details are used to process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer.
• Identity verification: CNIC and related documentation is used to verify your identity before withdrawal processing, as part of our standard KYC procedures.
• Fraud prevention and security: Technical data including IP address and device information is used to detect unusual login patterns, identify potential account compromise and prevent fraudulent transactions.
• Platform improvement: Anonymised and aggregated usage data helps us understand how players use the platform so we can improve navigation, game selection and feature prioritisation.
• Customer support: Communication records are used to resolve queries, disputes and support requests relating to your account.
• Responsible gaming: Activity data may be used to identify patterns that suggest a player may be developing problematic gaming behaviour. This is done to protect players, not to profile them commercially.
• Marketing communications: Where you have opted in, your contact details may be used to send you information about promotions, bonuses and platform updates. This is optional and can be opted out of at any time.

4. Payments & KYC Verification

Processing deposits and withdrawals in PKR requires 92pqk to hold certain financial and identity information. This section explains how that data is handled specifically in the context of payment processing.

When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction details are recorded in your account history. The payment method account number or wallet ID associated with the transaction is stored to ensure withdrawals are always sent back to the same verified method.

Before your first withdrawal, we require identity verification — typically a photograph of your CNIC and sometimes a selfie with your document. This is a standard know-your-customer (KYC) process designed to confirm that the person requesting a withdrawal is the genuine account holder. This protects you in situations where someone else might attempt to access your funds.

Your CNIC data and verification documents are stored securely and are accessible only to authorised verification staff. They are not used for any purpose other than account verification and fraud prevention. Once your KYC is approved, you won't normally need to repeat the process unless your account circumstances change significantly.

Payment processing for 92pqk involves third-party payment service providers. Where your payment data is shared with these providers, it is shared only to the extent necessary to process your transaction. These providers are contractually required to handle your data securely and in accordance with applicable data protection standards.

5. Data Sharing

92pqk does not sell, rent or commercially share your personal data with third parties. The only situations in which your data may be shared with external parties are:

• Payment processors: Your payment details are shared with JazzCash, Easypaisa, Raast or the relevant bank solely to process your deposit or withdrawal transaction.
• Identity verification services: Your CNIC and related verification documents may be processed by a third-party KYC service provider to confirm your identity. These providers are bound by strict data handling agreements.
• Game providers: Where games on the 92pqk platform are provided by third-party game studios, your in-game activity may be processed by those studios. This is limited to data required to operate the game and settle bets.
• Legal obligations: 92pqk may disclose your information where required to do so by applicable law, court order or at the request of relevant authorities. We will always seek to limit such disclosure to the minimum required.
• Business operations: Service providers who assist with platform hosting, security and technical operations may have access to limited data as part of their service. All such providers are contractually bound to handle data responsibly.

No data is shared with advertising networks, social media platforms, data brokers or any entity for commercial purposes unrelated to operating your 92pqk account.

6. Data Retention

92pqk retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with standard record-keeping practices.

• Active accounts: Personal data is retained for the full duration your 92pqk account remains open.
• Closed accounts: After account closure, basic identity and transaction records are retained for a period to allow for dispute resolution, legal compliance and fraud prevention purposes. This period is typically five years but may be longer where required by applicable law.
• Support communications: Chat and email records are retained for up to two years after the communication date to assist with any follow-up queries.
• Technical logs: Server and access logs are retained for a shorter period — typically up to 90 days — for security monitoring purposes and are then deleted or anonymised.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so it can no longer be associated with you.

7. Cookies & Tracking

92pqk uses cookies — small text files stored in your browser — to enable core platform functions and improve your experience. Cookies on 92pqk are used for the following purposes:

• Session cookies: Keep you logged in during your visit so you don't have to re-authenticate every time you navigate between pages. These are deleted when you close your browser.
• Preference cookies: Remember settings you have adjusted on the platform, such as display preferences or language settings.
• Security cookies: Help detect and prevent fraudulent login attempts and unusual account activity.
• Analytics cookies: Collect anonymised data about which pages are visited and how players navigate the platform, helping improve the user experience. This data does not identify individual users.

92pqk does not use third-party advertising cookies or behavioural tracking technologies that build profiles of your activity across other websites. You can manage cookie settings in your browser — blocking cookies may affect some platform functionality, particularly login persistence.

8. Data Security

Protecting your personal and financial data is a core priority for 92pqk. The following security measures are in place to protect your information:

• All data transmitted between your device and the 92pqk platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Passwords are stored using secure one-way hashing — even 92pqk staff cannot see your password.
• Access to personal data within 92pqk's systems is restricted on a need-to-know basis. Staff who do not require access to specific data categories cannot see them.
• Payment data and KYC documents are stored in access-controlled environments with audit logging of all access events.
• Security monitoring systems are in place to detect and respond to unusual patterns that may indicate a data security incident.

Despite these measures, no system is entirely immune to security risks. If you suspect your account has been compromised, change your password immediately and contact 92pqk support. We recommend using a strong, unique password for your 92pqk account and not sharing it with anyone — 92pqk staff will never ask you for your password.

9. Your Data Rights

You have meaningful rights over your personal data. 92pqk will respond to data rights requests within a reasonable timeframe, typically within 30 days of receiving your request.

To exercise any of these rights, contact 92pqk support through the platform. You will be asked to verify your identity before your request is processed to ensure it is genuinely coming from the account holder.

10. Minors

92pqk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If during account review or KYC verification it becomes apparent that a user is under 18, the account will be closed immediately and any funds deposited will be returned.

If you are a parent or guardian and believe that a minor has registered on 92pqk using your details or their own, please contact support immediately so the account can be reviewed and closed if appropriate.

11. Changes to This Policy

92pqk may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable laws, or improvements to our privacy practices. When material changes are made, we will notify active account holders through an in-account notification or banner on next login.

The effective date at the top of this policy will always reflect when the current version came into force. We encourage you to review this policy periodically. Continued use of the 92pqk platform following a policy update constitutes acceptance of the revised terms.

12. Contact & Data Enquiries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please contact 92pqk support through the support channel available in your account.

For data-related requests, please include your registered account email address and a clear description of your request so we can locate your records and respond accurately. Identity verification will be required before any data is disclosed or deleted.

You can also reach 92pqk support at the email address shown in the footer of this page. Responses to data requests are typically provided within 30 days of receipt.